Complaints must first be submitted in writing to:
Songiya Wealth Management (Pty) Ltd
Email: info@songiyawealth.co.za
Tel: 010 595 4824 / 061 534 0542
Complaints will be acknowledged within 48 hours and resolved within 6 weeks where possible.
If no feedback has been received they must escalate to our compliance officer.
COMPLIANCE OFFICER DETAILS
Compliance Officer: Nkwali Compliance Consultants
8 Conway Road, Westville, Durban, 3629
Tel: 031 100 0988
Email: compliance@nkwalicompliance.co.za
If a complaint is not resolved satisfactorily, it may be referred to FAIS Ombudsman.
FAIS OMBUD DETAILS
FAIS Ombud
Tel: 012 762 5000
Email: info@faisombud.co.za
Website: www.faisombud.co.za
